Posts tagged conversion
Slippery Websites – Do You Have One?
Mar 16th
I love the metaphor of ‘slippery’ for a website – I can just imagine the site trying to hold onto visitors that are like egg white … they fall apart in your hands and slip down your wrists. Or the site itself can be like a slide – people arrive at the top, and quickly make their way off at the bottom. If your SEO can get people to your website without a problem, but have trouble making the money you should, we look at some steps to take to slow the journey.
Is this how slippery your website is?
1. Find out who you are selling to
So, so many companies say “We sell to whoever needs our products”. This may be true – but every company finds that a large portion of their customers are derived from a certain demographic segment. They might be mostly women, they might be mostly of childbearing age, and they might be mostly located within your physical area. Demographic analysis of your current customers is the first step to getting rid of that slip.
2. Understand your market
Understand their preferences for colour, their design sensibilities, the way they search for information, etc. Then pander to those sensibilities in your website, whether or not they also appeal to you. Everybody is different … and the only people you need to please are the ones that are keeping you in business.
3. Do usability studies
Jakob Nielsen is the grandfather of usability (often the grumpy old man of usability, actually J), and his blog at www.useit.com has lots of good usability info, hints and tips for where you might currently be going wrong. Of course, there is no substitute for an expert eye in this arena … many web marketing specialists work on usability and web design as well as SEO.
4. Build trust on your website
If you don’t have SSL security certificates, a https: connection for your credit card entry page, security certificates for programs like Verified by Visa, etc, there are few customers now that would entrust you with their money.
5. If you have an ecommerce site, link to other products from many places
If consumers can’t quickly find what they want, or don’t see any indications that you might have what they want, they will often click straight off. Use Top Seller widgets, ‘Also Recommended’ sections, and include ‘Customers who purchased this item also bought’ sections, a la Amazon.
Conversion optimisation is a big topic and you can spend years refining it – but without it, every SEO dollar you spend could be wasted.
3 Facts of Life in Website Usability and What They Mean for SEO
Jan 18th
SEO is often talked about as the be-all and end-all of website success. While it is a huge and important part of the equation in determining which sites ‘make it’ in the long term, a number one Google ranking certainly isn’t a ticket to paradise! A common scenario is that a company invests all of their cash in getting to the top of Google, and ignores the quality of their website in the process. So when people click through to the site, they find something that looks pretty shonky, not like what they were expecting, or looks difficult to use … and they leave! Assuming you have a good website designer, one of the more common areas that sites fall down is in the usability. Today we are looking at 3 ultimate truths in the context of website usability, and what each of them means to your SEO efforts.
Truth #1: People scan, they don’t read
Unfortunately, most visitors to your site will read about 10% of the copy that is displayed to them carefully. They know that not everything will be important to them, so they don’t bother. Therefore, make it easy to scan for, and find, the same phrases on the page that people likely searched for to get to your site. Make your keywords prominent, in other words.
Truth #2: People don’t check all the options, they take the first good one
All this means is that if you have one important action that you want people to take on a page (‘Submit’, ‘Buy’, etc), make it the most obvious! Make anything that might help them achieve YOUR website goal in another way obvious also … things like navigation, related products, etc. This way your website can start paying you back, and investing in future internet marketing activities.
Truth #3: We LOVE trial and error
People never figure things out, and they rarely consult the help manual. They most often simply try things until something works. In order to ensure they can do what you want them to with a minimum of errors, get some expert help with website design and usability. And then forge ahead with your SEO campaigns with confidence that your visitors will be worthwhile!